Charters, Trips, Scuba and Safety Course Scheduling

The Scheduling of Charters, Scuba and Safety courses is at the discretion of Compass Dive and Sail. Our availability is published on our website for each charter destination and course offering.

 

Charter Surcharges and Incidentals

SERENITY Charters include many complimentary services. However, due to ever present rising costs of fuel, a fuel surcharge will be added to each charter based on the number of days booked and collected at the time of booking. Each charter booking is a Captained only charter and does not include provisions. You may upgrade your charter to include provisioning if desired. Provisioning can be ordered and picked up prior to your arrival and will be charged to you at actual cost plus delivery charges. If you desire, you may bring your own provisions at the time of boarding. Please ensure that you plan to provision for all members of your party and the Captain.

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Crew Tips & Gratuities

The crew of SERENITY do their best to provide the utmost attention to detail in all aspects of your charter, dive vacation, dive training experience and strive each day to provide you with an enjoyable vacation experience. Tips and gratuities for the crew are not a requirement, but if you receive service that you feel was above and beyond, tips are greatly appreciated.

 

Interruptions to Charters, Trips, Scuba, and Safety Courses

Delays and interruptions to SERENITY Charters, Dive Trips and Courses as a result of weather, medical/guest family emergencies, or illness, may occur for reasons outside of Compass Dive and Sail control. Compass Dive and Sail makes every effort to ensure that a charter, trip, or course offering is started and completed during the time the offering is scheduled and for which the customer has paid. In poor weather conditions which make moving the sailboat hazardous or unsafe for the passengers, crew or boat, movement of the boat will not be undertaken under any circumstances. While it is our intention to take our passengers on the charter for which they have paid, we must maintain safety as our number one priority, for our passengers as well as our crew. If a charter begins and weather conditions deteriorate to a point where a return to our seasonal home marina is required, that action will be taken by the captain and the details conveyed to the primary charter guest.

 

Charter and Dive Trip Insurance

Compass Dive and Sail is not responsible for, nor does the company provide refunds on charters or dive travel trips resulting in partial or total trip loss, delays or shortened travel, loss of charter or diving, either in whole or part, due to weather, delays, or cancellations from third party providers, e.g., airlines, cabs, trains, etc. Compass Dive and Sail recommends purchasing trip insurance from Divers Alert Network to cover the cost of your entire trip. To review pricing and compare plans please visit DAN Trip Insurance for additional details.

 

Charter Deposits, Payments, and Refund Information

Charters offered by Compass Dive and Sail require a 50% deposit to hold your reservation. Compass Dive and Sail will accept full payment at the time of booking for any charter made greater than 30 days in advance of the charter start date. All charters must be paid in full no less than 30 days in advance of the charter start date. Charters scheduled to depart 30 days or less from date of purchase require full payment at the time of booking. If a booked charter must be canceled, the primary charter guest responsible for the booking and payment must request the refund. Refunds requested for a charter greater than 60 days prior to departure will be refunded 100% minus refund policy actions for any added instruction. Refunds requested for a charter 45-59 days prior to departure will be refunded 50% of the charter value minus refund policy actions for any added instruction. Refunds requested for a charter 44-30 days prior to departure will be refunded 40% of the charter value minus refund policy actions for any added instruction. No refunds are available for cancellation requests made less than 30 days prior to the start of the charter. Charters may also be rescheduled and 100% of the charter value applied to a future booking along with any instruction previously added. Processing refunds may take 5-10 business days once the request is received. All refunds will be credited back to the same form of payment used to secure the charter and any course instruction  All requests for refunds must be made in writing to billing@compassdiveandsail.com.

 

Dive Accident Insurance

Compass Dive and Sail requires all customers diving on charter or on dive travel trips to obtain dive accident insurance. Compass Dive and Sail does not provide refunds on charters, dive travel trips, or scuba courses resulting in partial or total trip loss, delays, or shortened travel due to medical emergencies or other medical issues experienced by a guest, diver, or non-diver. Compass Dive and Sail recommends that divers purchase dive accident insurance from Divers Alert Network or another provider. Guests taking a Basic Diver or Open Water Diver course with Compass Dive and Sail receive complementary dive accident insurance at no cost during training; this coverage expires upon completion of the course. Newly certified divers are responsible for obtaining dive accident insurance to continue diving after completing their Basic Diver or Open Water Diver certification.

 

Multiple companies offer travel and dive insurance. Compass Dive and Sail, through our affiliation with Divers Alert Network (DAN), can assist you in choosing the right insurance for your vacation and diving needs.

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Scuba Diving Instruction Refund Information (Non-Professional Courses)

Refunds for recreational Scuba Diving courses must be requested no less than 30 days prior to the start of training with an instructor and must be made in writing to billing@compassdiveandsail.com. There are no refunds for Scuba Diving courses when a request is received less than 30 days prior to the start of classroom/virtual instruction, pool instruction or open water instruction. There are no refunds for Digital Learning materials incorporated into a Scuba Diving course. These materials were acquired at the time of booking and are non-refundable/returnable by Compass Dive and Sail to the training agency. Students retain access to the materials for life through the MySSI mobile App or web portal. Students may, if desired, use them in the future with Compass Dive and Sail or another SSI-affiliated Dive Center or Dive Boat. Upon receiving a request for cancellation of a course within the 30-day period described above, a refund of the course fee minus the cost of the Digital Learning materials and a restocking/administrative fee of $75 will be prepared. Processing refunds may take 5-10 business days once the request is received. All refunds will be credited back to the same form of payment used to secure the requested training.

 

Safety Instruction Refund Information (Non-Professional Courses)

Refunds for Safety courses must be requested no less than 30 days prior to the start of training with an instructor and must be made in writing to billing@compassdiveandsail.com. There are no refunds for Safety courses when a request is received less than 30 days prior to the start of classroom/virtual instruction. There are no refunds for Digital Learning materials incorporated into a Safety Training course. These materials were acquired at the time of booking and are non-refundable/returnable by Compass Dive and Sail to the training agency. Students retain access to the materials for life through the DAN eLearning portal. Students may, if desired, use them in the future with Compass Dive and Sail or another DAN-affiliated instructional provider. Upon receiving a request for cancellation of a course within the 30-day period described above, a refund of the course fee minus the cost of the Digital Learning materials and a restocking/administrative fee of $75 will be prepared. Processing refunds may take 5-10 business days once the request is received. All refunds will be credited back to the same form of payment used to secure the requested training.

 

Scuba Diving Instruction Refund Information (Professional Courses)

Refunds for Professional Level Scuba Diving training courses must be requested no less than 30 days prior to the start of training with an instructor and must be made in writing to billing@compassdiveandsail.com. There are no refunds for Professional Level Scuba Diving training courses when a request is received less than 30 days prior to the start of classroom/virtual instruction, pool instruction or open water instruction. There are no refunds for Digital Learning materials incorporated into a Professional Level Scuba Diving training course with a Digital Learning material component. These materials were acquired at the time of booking and are non-refundable/returnable by Compass Dive and Sail to the training agency. Students retain access to the materials for life through the MySSI App or web portal. Hard goods materials acquired by Compass Dive and Sail for the purposes of the course are non-refundable as well. Students may, if desired, use them in the future with Compass Dive and Sail or another SSI-affiliated Dive Center or Dive Boat. Upon receiving a request for cancellation of a course within the 30-day period described above, a refund of the course fee minus the cost of the Digital Learning materials and hard goods along with a restocking/administrative fee of $75 will be prepared. Processing refunds may take 5-10 business days once the request is received. All refunds will be credited back to the same form of payment used to secure the requested training.

 

Safety Instruction Refund Information (Professional Courses)

Refunds for Professional Level Safety Instructional courses must be requested no less than 30 days prior to the start of training with an instructor and must be made in writing to billing@compassdiveandsail.com. There are no refunds for Professional Level Safety Instructional courses when a request is received less than 30 days prior to the start of classroom/virtual instruction. There are no refunds for Digital Learning materials incorporated into a Professional Level Safety training course with a Digital Learning material component. These materials were acquired at the time of booking and are non-refundable/returnable by Compass Dive and Sail to the training agency. Students retain access to the materials for life through the DAN eLearning portal. Hard goods materials acquired by Compass Dive and Sail for the purposes of the course are non-refundable as well. Students may, if desired, use these materials in the future with Compass Dive and Sail or another DAN-affiliated instructional provider. Upon receiving a request for cancellation of a course within the 30-day period described above, a refund of the course fee minus the cost of the Digital Learning materials and hard goods along with a restocking/administrative fee of $75 will be prepared. Processing refunds may take 5-10 business days once the request is received. All refunds will be credited back to the same form of payment used to secure the requested training.

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Effective: October 01, 2021